Refund and Returns Policy
FECiDA Grow Light Return Policy
1. Return Policy
We hope that every product is the perfect match for you. If you have any doubt about our product, we suggest you contact us before you place the order to avoid unnecessary trouble.
If you need return, please contact us to confirm it. We accept returns for defective products only.
If any quality issue or defects found, we can send you new replacement for free.
Once we have received your return, the refund will be issued within 7 business day to your original payment channel.
we do not cover any delivery charge of the returns
2. Before you return
Contact us before you start to return. Returns without authorization may not be refundable.
Email: service@fecida.com
Send us the information below:
Order number, Shipping address information, your contact information including Email and Phone, And also the picture and video of the products issue.
3. Return Address
You need to return to the original sending address. Different products and country may have different sending address.
China Factory Address: 7 Floor, Building 3, No.19 Huanzhenbei Road, Henglan Town, Zhongshan, Guangdong, China 528400
4. Warranty
As for Cruiser Series Grow Lights, we provide 2 years complete after sale service, As for Zinqolay Series and Clip On Series Grow Lights, we provide 1 years complete after sale service.
Any grow lights of malfunction with normal usage will have new replacement service. Just send us your proof of the malfunction to Email: service@fecida.com, we’ll send you the replacement ASAP after confirmed.
