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FAQ
You can contact us by various ways including WhatsApp, Skype, Email, Mobile Phone, or by the ‘Contact Us’ menu.
Because of time difference of your country, we may not response you immediately. Mostly, we’ll response you within 24 hours.
You are welcomed to visit our factory in China at your convenient time.
1. What payment method do you accept?
We can accept PayPal, credit cards, debit, and Bank Transfers.
2. How can I pay with my credit cards or debit cards? Not via PayPal?
click: “check out with PayPal”- ”pay with debit or credit card”. you don’t need to create a PayPal account, then you can use your cards to pay.
3. Still have problem?
Don’t worry, just contact us by WhatsApp, Email or telephone. We’ll try our best to help you. Working time(BEIJING TIME: 8:30AM-18:00PM)
Currently, we have Local Stock in USA, Canada, Germany, United Kingdom, France, Italy and Australia(partial). The orders to (near) those countries will deliver from Local Stock to your address.
Otherwise it will be delivered from China Factory to your country by Air (prior choice). Factory Wholesale products will be delivered from China Factory to your country.
Once the package is delivered, we’ll send you the tracking number by email, so that you can track your package.
We promise every order will be delivered on time.
As for Cruiser Series Grow Lights, we provide 2 years complete after sale service, As for Zinqolay Series and Clip On Series Grow Lights, we provide 1 years complete after sale service.
Any grow lights of malfunction with normal usage will have new replacement service. Just send us your proof of the malfunction to Email: service@fecida.com, we’ll send you the replacement ASAP after confirmed.
We hope that every product is the perfect match for you. If you have any doubt about our product, we suggest you contact us before you place the order to avoid unnecessary trouble.
If you need return, please contact us to confirm it. We cannot accept unreasonable return.
If any quality issue or defects found, we can send you new replacement for free.
We are professional grow light manufacturer. We can accept customization for professional grower including LOGO, Spectrum, LED Diodes, Power Module, Smart Control, Package etc. Contact us to inquire the customization.
Official Web Site: https://www.fecida.com/online-shop
Amazon Web Site: https://www.amazon.com/fecida
Alibaba Web Site: https://fecidagrowlight.en.alibaba.com
